Hey, Let's Talk Privacy
Look, we get it - nobody actually enjoys reading these things. But here at BlazeWyrm Haven, we're straight shooters. We take your privacy seriously, same way we take building the perfect exhaust system. This ain't some corporate mumbo-jumbo; it's just the real deal on how we handle your personal info when you work with us or visit our site.
Alright, so when you roll into our shop or hit us up online, here's the kind of stuff we might need from ya:
Personal Contact Stuff:
- Your name (pretty obvious, right?)
- Phone number - so we can call when your ride's ready
- Email address - for quotes, invoices, that sort of thing
- Mailing address - if we need to ship parts or send paperwork
Vehicle Details:
- Make, model, year, VIN - gotta know what we're working with
- Current mods and service history - helps us not mess up what's already done
- Performance goals - so we know if you're looking for street or track setup
Payment Info:
- Credit card or payment details - but we don't store full card numbers, that's handled by our payment processor
- Billing address if it's different from your regular address
Website Stuff:
- IP address and browser type - standard web stuff
- Pages you visit on our site - helps us make it better
- How you found us - Google, referral, whatever
We're not in the business of selling your data or spamming you. Here's what we actually do with it:
Actually doing the work you hired us for - tuning, exhaust work, maintenance, etc.
Keeping you updated on your vehicle's status, answering questions, sending appointment reminders.
Processing payments, keeping service records for warranty stuff and future reference.
Making our services better, figuring out what works and what doesn't.
Sending deals or news - but only if you've said it's cool. You can opt out anytime.
Complying with Canadian laws, resolving disputes if they come up.
We don't just hand out your info like flyers. But there are a few situations where we might need to share it:
- Parts Suppliers: Sometimes we gotta give them your vehicle info to order the right parts. They don't get your personal contact details unless absolutely necessary.
- Payment Processors: Credit card companies and payment platforms - they handle transactions securely. We don't see your full card number.
- Service Providers: Like our email system, appointment scheduler, or website host. They're contractually obligated to keep your data safe.
- Legal Requirements: If the law says we gotta share something (like a court order or government request), we will. But only what's legally required.
- Business Transfers: If we ever sold the shop (not planning on it), customer records would transfer to the new owner. You'd be notified if this happened.
- With Your Permission: If you ask us to share something specific - like sending records to another shop - we'll do that.
We absolutely DO NOT:
- Sell your personal info to marketers or data brokers
- Share your contact details with other businesses for their marketing
- Post your personal info publicly without asking first
Yeah, our website uses cookies - not the chocolate chip kind, unfortunately. These are little data files that help the site work better and remember stuff.
What Cookies Do:
- Essential Cookies: Keep the site functioning - like remembering items in your quote request or keeping you logged into our customer portal.
- Analytics Cookies: Help us see which pages people visit, how long they stay, what devices they're using. We use this to make the site better.
- Performance Cookies: Make the site load faster and run smoother.
Managing Cookies:
Most browsers let you control cookies through settings. You can block them, delete them, or get notified when they're being set. Just know that blocking cookies might make some parts of our site not work right.
We take security seriously - like torque specs on head bolts serious. Here's what we do to protect your info:
Digital Security
- Encrypted connections (SSL/TLS)
- Secure servers with firewalls
- Regular software updates
- Limited employee access
Physical Security
- Locked filing cabinets for paper records
- Secure office area
- Proper disposal of old records
- Staff training on privacy
That said, no system is 100% hack-proof. We do our best, but can't guarantee absolute security. If there's ever a data breach, we'll let you know ASAP and tell you what happened and what we're doing about it.
It's your data, so you've got rights. Here's what you can do:
Access Your Info
You can ask to see what personal data we have on file for you. We'll provide it within a reasonable timeframe.
Correct Your Info
If something's wrong or outdated, let us know and we'll fix it.
Delete Your Info
You can ask us to delete your data, unless we need to keep it for legal or business reasons (like warranty records or tax documents).
Opt Out of Marketing
Don't wanna get our emails anymore? No hard feelings - just click unsubscribe or tell us to stop.
Data Portability
You can request a copy of your data in a common format to take elsewhere if you want.
Ask Questions
If you're wondering how we're using your info, just ask. We're happy to explain.
Our website might have links to other sites - parts suppliers, manufacturers, social media, whatever. Once you click those links and leave our site, this privacy policy doesn't apply anymore.
We're not responsible for what other websites do with your info. They've got their own privacy policies (which you should probably read, even though nobody ever does). We try to only link to reputable sites, but we can't control their practices.
Pro tip: Before giving your info to any website, check out their privacy policy. Look for the little padlock in your browser's address bar - that means the connection's encrypted.
We don't keep your info forever - that'd be weird and unnecessary. Here's our general approach:
- Service Records: We keep these for at least 7 years for warranty purposes and legal requirements. Vehicle history's important for future work too.
- Financial Records: Tax law requires us to keep invoices and payment records for 7 years.
- Marketing Lists: If you've opted into our emails, we'll keep your contact info until you unsubscribe or we haven't heard from you in 3 years.
- Website Data: Analytics and cookies are typically deleted after 1-2 years, though some essential stuff might stick around longer.
- Quote Requests: If you asked for a quote but didn't proceed, we'll keep it for about a year in case you change your mind.
After these periods, we securely delete or anonymize your data so it can't be traced back to you personally.
We're a Canadian business operating in BC, so we follow Canadian privacy laws - specifically PIPEDA (Personal Information Protection and Electronic Documents Act) and BC's privacy legislation.
These laws give you rights over your personal info and require us to:
- Only collect info we actually need
- Get your consent before collecting or using your data
- Keep your info secure
- Be transparent about what we're doing with it
- Let you access and correct your info
If you've got concerns about how we're handling your privacy, you can contact the Office of the Privacy Commissioner of Canada. But honestly, we'd rather you talk to us first so we can sort it out directly.
Sometimes we might need to update this privacy policy - maybe laws change, we add new services, or we find better ways to protect your data.
If we make major changes, we'll let you know by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending an email to customers if the changes significantly affect how we use your data
- Putting a notice on our homepage for a reasonable period
We recommend checking back here occasionally, especially if you haven't been by in a while. The date at the top tells you when we last made changes.